Four Steps To Increasing Your Business Cash Flow
“Do what you can, with what you have, right
where you are.” -Theodore Roosevelt
The starting point of strategic
planning and smart business is for you to develop absolute clarity about your
current situation. Look at your overall business and ask, “What’s working?” and
“What’s not working?” in every area in order to increase your cash flow.
What is your current level of sales?
Break them down by product, product line, service, market and distribution
channel. What exactly are you selling, to which customers, at what prices and
with what level of profitability?
For smart business decisions,
compare your current sales with your assumptions, your expectations and your
projections. Are you on track? Compare your level of sales with last year.
What
are the trends? Are they up or down? Is this trend temporary or permanent? What
do the trends suggest for the future of your business? What could you do to
respond more effectively to them? Remember, in order to increase your current
cash flow you must remember your customer is king and provide good customer
service.
Continuous Cash
Flow Is Everything
Look at your cash flow and levels of
profitability from each product, service and area of activity. Are your profits
going up or down? Are they on budget or going sideways? Look at the
percentages. Analyze your return-on-equity, return-on-investment, and
return-on-sales. Are they increasing or decreasing?
Jim Collins, in his best-selling
book, Good To Great, says that you must be willing to ask the “brutal
questions” about your business if you are going to solve your problems and
achieve your goals. If your goal is to build a great company, why isn’t your
company already great?
Which of your products or services
is selling well today? Which of your products and services are the most
profitable? Which ones are doing poorly? Which ones do you lose money on?
Is your current business situation,
positive or negative, in any area, temporary or part of a long-term trend? How
can you know for sure? How can you find out? What should you then do?
Clarity
Is the Key For Smart Business Decisions
Perhaps the most important word in
strategic planning is the word “clarity.” You must be absolutely clear about
the answers to each of these questions in order to increase cash flow.
Vagueness or fuzziness in any area can lead to problems, difficulties and even
disasters.
Why has your business been
successful in the past? What have you done well in the past that has been
responsible for your success to date? What are the most important skills and
competencies that your company possesses today? What are the very best products
and services that you offer right now?
Look at the people around you. Who
are your most valuable people? Who are no longer as valuable as before, or who
even represents a net loss or detriment to your business? Be prepared to ask
and answer these brutal questions in order to increase your business’s
Good
Customer Service is Essential: The Customer Is King
In order to provide good customer
service, you must know the answer to the following questions. Who are your best
customers today? What and where are your best markets? What do your customers
like the most about what you do for them?
What do they compliment the most of
what you offer or do for them? What is your number one area of customer
satisfaction?
What do your customers like the
least about what you do? What do they complain about the most? What is it that
you sell that your customers and potential customers prefer to buy somewhere
else, rather than from you? In order to increase your business’s cash flow, you
must remember that your customer is the king
Identify
Your Personal Strengths
Look at yourself honestly. What are
your own personal best skills, qualities and abilities? What are the most
important things that you do at work, and for your company? What are the most
valuable contributions you make personally to your business?
Imagine yourself as a doctor
conducting a complete medical examination on your own body. Treat your business
as though it were a body as well. Get accurate information on every critical
detail of your company and use this as a baseline to determine your future
actions. Be honest and objective at every step.
Harold Geneen, who built ITT into a
major conglomerate, always said, “Get the facts. Get the real facts. Not the
apparent facts, the hoped for facts or the obvious facts. Get the real facts,
based on analysis. Facts don’t lie.”
Strategic planning requires that you
begin with a realistic and honest assessment of exactly where you are and what
you are today. This becomes your starting point for strategic planning and
strategic thinking. It becomes the foundation upon which all future decisions
are made.
Thank you for reading this article
on how you can increase your cash flow through smart business
decisions. You must always remember to provide good customer care service
and that your customer is king in order to get ahead in today’s business world.
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Good luck
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